Shipping Policy
At our store, we understand that receiving your dishware safely and on time is just as important as the quality of the pieces themselves. This shipping policy outlines all details related to the delivery of your orders, including processing times, shipping methods, delivery timelines, packaging standards, and procedures for lost, damaged, or missing shipments. We strive to make every step of your shipping experience smooth and transparent, so you can shop with confidence knowing your order is in good hands.
Order processing begins immediately after your purchase is confirmed, and we work diligently to prepare your dishware for shipment as quickly as possible. Processing times typically take 1-3 business days, excluding weekends and public holidays. During peak seasons, promotional periods, or high-demand events, processing times may extend slightly to 3-5 business days to ensure each order is carefully inspected and packaged—we never rush this step, as the safety of your fragile dishware is our top priority. You will receive a notification once your order has been processed and shipped, including a tracking number to monitor its journey to your doorstep.
We partner with reliable shipping carriers to offer dependable delivery services to locations worldwide. Shipping methods and timelines vary based on your destination, and you will be able to select your preferred shipping option during checkout, along with the corresponding cost. Standard shipping typically takes 5-10 business days for domestic orders and 10-21 business days for international orders. Expedited shipping options are also available for those who wish to receive their orders sooner, with delivery times ranging from 2-5 business days for domestic locations and 5-10 business days for international destinations. Please note that these timelines are estimates and may be affected by factors beyond our control, such as customs delays, carrier disruptions, or weather conditions.
Given the fragile nature of dishware, we take extra care in packaging every order to ensure it arrives intact. Each piece is individually wrapped in protective bubble wrap or tissue paper to prevent scratches and chips, then placed in a sturdy, shock-absorbent box filled with packing peanuts or foam inserts to cushion against impact during transit. We also reinforce the exterior of each box with heavy-duty tape to prevent damage during handling. Our packaging process is tested regularly to ensure it meets the highest standards of protection, and we continuously refine our methods to minimize the risk of damage during shipping.
While we take every precaution to protect your order, occasional damage or loss may occur during transit. If your dishware arrives broken, chipped, or damaged in any way, please contact us within 48 hours of delivery to report the issue. You will need to provide clear photos or videos of the damaged items, along with the original packaging, to help us process your claim efficiently. Once we verify the damage, we will arrange for a replacement shipment at no additional cost to you or issue a full refund, whichever you prefer. For lost or missing shipments, we will work with the shipping carrier to locate your order; if it cannot be found, we will offer a replacement or refund.
International orders may be subject to customs duties, taxes, or fees imposed by the destination country. These charges are not included in your order total or shipping cost, and they are the sole responsibility of the recipient. We do not have control over these fees, and we cannot predict their amount—please check with your local customs office for more information on applicable charges before placing your order. Additionally, international orders may experience delays due to customs inspection, which are beyond our control.
If you need to change or cancel your order after it has been placed, please contact us as soon as possible. We can only accommodate changes or cancellations if your order has not yet been processed or shipped. Once your order has been shipped, we cannot modify the shipping address, cancel the order, or make changes to the items included. For returns or exchanges, please refer to our Returns Policy for detailed instructions on how to ship items back to us, including information on return shipping costs and eligibility.
Our goal is to ensure that every order arrives safely, on time, and meets your expectations. If you have any questions or concerns about our shipping policy, your order status, or a delivery issue, please reach out—we are here to help. Thank you for trusting us with your dishware purchase, and we look forward to delivering pieces that will enhance your meals and create lasting memories.